Warranty Information
At Atricare, we are committed to providing high-quality mobile phones that offer both performance and value. To ensure your satisfaction, we provide a 12-month warranty on all mobile phones purchased from our store. Below is the detailed information about our warranty coverage, exclusions, and the process for filing a claim.
Warranty Coverage
Our warranty covers the following for all mobile phones:
- Manufacturing Defects: If your mobile phone has any defects in materials or craftsmanship under normal use, we will repair or replace it.
- Battery Issues: Defective batteries that do not meet the expected performance levels will be covered.
- Screen Defects: Any issues with the screen, such as dead pixels or cracks caused by manufacturing faults, are covered.
- Connectivity Problems: Issues with network or connectivity caused by the device’s hardware or software will be addressed.
The warranty period for all mobile phones is 12 months from the date of purchase.
Warranty Exclusions
Please note, the warranty does not cover:
- Accessories: Any accessories such as chargers, headphones, cases, etc.
- Physical Damage: Cracked screens, broken parts, or any damage caused by accidents or misuse.
- Water Damage: Any damage resulting from water or moisture exposure.
- Unauthorised Repairs: Any issues arising from third-party repairs or alterations to the product.
- Battery Wear and Tear: Normal battery degradation after regular use.
- Cosmetic Damage: Scratches, dents, or discoloration that does not affect the functionality of the device.
How to Claim Warranty
Contact Customer Support: Reach out to us via email at technical@atricare.co.ke, or call us at +254 714 933 333. You can also message us on our Facebook page.
Provide Proof of Purchase: Please include your order number, receipt, or any proof of purchase when contacting us.
Describe the Issue: Provide a detailed description of the issue with the product. If possible, include photos or videos to help us assess the situation more quickly.
Return the Product (if needed): If the issue cannot be resolved remotely, we may ask you to return the product to us for further inspection or repair.
Warranty Process
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To ensure a smooth warranty claim experience, please follow the steps outlined below:
Contact Us:
- Reach out to us using any of the following methods:
- Email: technical@atricare.co.ke
- Phone: +254 714 933 333
- Facebook: atricare.co.ke
- Reach out to us using any of the following methods:
Provide Information:
- Please include your order number and a detailed description of the issue you are facing with your gadget. It would also be helpful to provide any photos or videos that clearly demonstrate the issue.
Ship the Product:
- Once we review your claim, we may request that you send the gadget to us for repair or replacement.
- Important: You are required to cover the shipping fees to send the product to us and for us to return it to you if necessary.
Processing Time:
- After receiving your returned product, we will evaluate it and provide a solution within 3-7 business days.
- If the claim is accepted, we will repair or replace the product, or provide a refund if applicable, depending on stock availability and the nature of the issue.